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Jobcentre - Berwick

Politicians, economists and economic reporters in the media are always talking about the peaks and troughs in our economy and the cycles of boom and bust. Each time the economic plans falter and unemployment rises, there is great worry about youth unemployment and a ‘lost generation’ who are never able to take the first steps on a career path because of the lack of jobs. But then politics move on and when the recovery begins, all the media comments are angled to promote optimism and confidence in the economy at last.

The politicians are keen to take the credit for sorting out the problems and setting the country on its feet again. But what happens to all those young people who couldn’t step onto the career ladder? No one mentions them again.

Many people will generally assume that when more jobs become available, this lost tribe will find something they can do to earn a living, even if it is not what they expected. This is what we’re supposed to think. Successive governments have also come up with their own ‘schemes’ to ‘help’ these people into work, and maybe a few are helped this way. But for many who have had experience of some of these initiatives, they are nothing but a farce, a way of manipulating the employment figures to make them look better than they really are and providing the participating businesses with a few months of free labour.

Every decade seems to bring some sort of recession and employment problems, for whatever reason, and it isn’t just school-leavers who are affected. Those who worked hard at school and gained the qualifications to go to University can also be caught up in a lost generation if they happen to be leaving education at the wrong time. Politicians and those who work in education often speak as though a qualification or degree is a passport to prosperity, but in the real world, even a degree is not enough any more. Vocational qualifications and experience are also needed to land a well-paid job. In many areas you also need your own car.

Unless a graduate has parents wealthy enough to provide them with a car and support them through two or three unpaid internships, they can still have little chance of landing a decent job. A graduate forced to sign on for Jobseekers Allowance at the end of their degree will probably have little chance of progressing. If they take an unpaid internship to gain relevant experience, their benefits are likely to be stopped as they are deemed to have made themselves ‘unavailable for work’ (i.e. unavailable for low-level work).  Then what are they supposed to live on? Jobcentres are not set up to deal with graduates and their staff often don’t know what to do with claimants with higher qualifications.

Other groups caught up in these ‘lost generations’ scenarios are women returners and mature students. Taking a career break for any reason may be seen as risky these days, but more commonplace in the past when child care facilities and jobs tailored around working mothers were like gold. Mature students clearly have some initiative to work hard and better themselves, after perhaps being unable or prevented from gaining their qualifications earlier in their life. These groups are equally as much at a career crossroad as the school-leavers and graduates, but much less acknowledged.

All of these groups of people have the potential to be left behind when the economy moves on again and if they still haven’t found their niche by the time the economy dips again, their voices will be swamped by the new wave of unemployed, making it even harder for them to compete for the remaining jobs. Outside the major cities and the south-east this is likely to be even worse.

Both of the most recent governments have brought up, and complained about, the parts of the country where there are families of sometimes three generations where no one works. These seem to be mostly in the old industrial areas where the jobs wiped out by Margaret Thatcher’s policies in the 1980s have never been adequately replaced. Even where some new jobs have been created, there are in restricted numbers. There may also be public transport issues in these areas, so that it would be impossible to travel to where the new work has been set up. Predominantly though, it is the same ‘lost generation’ problem, where there are wholesale local redundancies from the area’s main source of employment shutting down. The principle is the same, though the workers may be of widely differing ages, they are still effectively a ‘lost generation’ who may, in this case, never find work again.

Taking all these strands into consideration, and the number of ‘downturns’ we have had in this country since the 1960s, (How many have there been? I’ve lost count.) perhaps it is more amazing that the successive governments are still surprised at the existence of clusters of long-term unemployed. Especially the Conservatives, who seem to have deliberate policies of wiping out the jobs of the less-well-off, whenever they are in power.

These are the people who become the hard-core at the centre of the unemployment figures – not necessarily through their own fault, but because they become trapped by the systems and economic problems caused by those at the top. They are then unable to find a way out of that trap when the economy starts to recover.

Arrogant politicians think they know all about the long-term unemployed when they know nothing, and deal with it by increasing the ‘stick’ and reducing the ‘carrot’ but this may only make things worse. It is possible to be too poor to get a job.

The government needs to stop dictating to the unemployed and blaming them for being unemployed. It needs to START LISTENING – REALLY LISTENING, to what the barriers to work really are, instead of deciding for themselves what they think those barriers are – they are NOT always to do with literacy, numeracy or ignorance. They may be different in different parts of the country, but unless these real problems are addressed, as opposed to the imagined, top-down versions, these poor, people trapped in a cycle of despair are never going to find the help they really need to climb out of the hole into which their lives have been pushed.

What do you think?

See also:

https://wendybscott.wordpress.com/2013/08/23/could-this-be-the-future-for-berwick/

https://wendybscott.wordpress.com/2013/08/16/are-modern-customer-service-methods-making-life-easier-for-pick-pockets/

http://wendybellscott.hubpages.com/hub/Where-is-Berwick-upon-Tweed

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ImageA personal view of the changes in customer service in shops and the possible consequences.

The Old Days

Maybe I’m showing my age, but when I first worked in a shop as a Saturday girl, tills were big old-fashioned things with buttons. Electronic cash registers (tills) were in their infancy and may have been around in the cities and some other chain stores, but the one where I worked was not upgraded until later.

We used mental arithmetic to add up the customer’s bill as we served them and rang the total through the till. If they paid with a note and needed change, we put the not on the ledge of the till (to be able to check what they had given us) and beginning with the total that showed on the display, we counted the change into our own hand up to the value of the note. We may then have put the note away and counted the change back into the customer’s hand so that we both knew it was right. (Sometimes we might leave the note on the ledge until the change was paid. Counters were much wider then where I worked, and angled. It would have been almost impossible for a customer to seize the money from the till.)

Image In my first full-time shop job I graduated onto the early electronic tills with push buttons. It added up the amount for us, but still used the same principle as the last figure shown on the display was still the total.

Problems

The problems began when the shops started installing tills that calculated the change for the assistant – which seemed to grow alongside the use of calculators in schools. It makes me feel really ancient to say this, but there were no such things as electronic calculators when I was at school. I can imagine here some younger readers wondering how on earth we managed in such dark ages. The fact is that we were taught to work things out in our heads and made to practice these skills over and over until it was second nature – for homework and in class. There may be mutterings here about how hard life must have been back then, but those of us who learned this way still have those skills. We could – and did – work through power cuts when electronic tills were out of action. Now shops have to close if the power fails.

I gave up working in shops some years ago because I began to struggle with these new-fangled tills and found myself giving the wrong change because my brain still interpreted the displayed final figure as the total rather than the change due. This system also makes the double checks much harder – or impossible if the shop is busy. It’s the wrong way round to count the change to the customer.

ImageFor a time I worked alone, in a small shop, and ignored the display, by taking the total from the receipt, I was able to count the change in the old way and found the customers appreciated it because they could see it was right.

The Modern Way

The modern way of customer service seems to mean taking the change figure from the display and thrusting it at the customer – sometimes without a word and as though it’s a hot potato – then expecting them to move on straight away and make way for the next person. Change is usually wrapped up inside a five or ten-pound note and/or the receipt. It is impossible to check whether it is right and some assistants give hostile looks it you don’t immediately move on – even completing the packing up of your goods bought has to be done at a scramble sometimes.

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Most women prefer to keep their money and cards inside a purse, and the purse inside a handbag, or sometimes hidden at the bottom of a shopping bag, to keep it safe. Now, it has become almost impossible to do this, as you end up juggling. Even if you’ve managed to pack the shopping as it passed through the checkout, you take a note from your purse to pay and stand with purse in hand to put the change away. Then the assistant plonks the receipt and five/ten-pound note on your hand and puts the change on top… and suddenly you are stuck. The logical way to put the change away safely would be to put the note in its compartment and the put the coins away in theirs, but you don’t have a free hand to sort it – it can be difficult to even open your purse and then the coins are in the way of sliding the note(s) into place. (With the old counting back method, the notes ended up on top – easier to deal with.) Also, you don’t have a free hand to pick up the shopping and move. Even if you manage to put the change away, somehow there is no time to also put your purse away safely.

(From the looks on the faces of some young assistants I’ve dealt with, they don’t understand the situation they’ve created, they just expect you to disappear.)

So what usually happens these days, is that I put my purse away while the assistant finds the change and shove the change hurriedly in a pocket and as I grab my shopping and go. Then I have to either find a quiet and relatively safe place to sort it out, or more likely sort it out at the checkout of the next shop. Meanwhile, that change is in a vulnerable place.

Berwick High Street

Berwick High Street

Berwick is a place where you usually feel relatively safe from the threat of pickpockets, but thefts from pockets and handbags in busy places, in broad daylight, seem to be rising. A few days ago, a five-pound note disappeared from my cardigan pocket between Gregg’s the Bakers at the bottom of the High Street and the checkout of the Co-op, just off the top of that street. In theory, it could have potentially fallen out, but this is unlikely as it was wrapped around coins and they were all that remained when I looked for it.

To some people five pounds is chicken-feed, but to anyone on a low-income or on benefits, it could be a very big chunk of their week’s budget to lose. In fact, in the current economic climate it could mean a person having to go without food for several days.

Deterioration

My point is that if customer service in shops hadn’t deteriorated, as it has since the introduction of more sophisticated tills. If shop assistants allowed customers enough time to put their change/cards/purses away safely before expecting them to leave, there would be less notes/ cards in pockets for the opportunist thieves to take.

It is, of course, possible that the thieves are starving and desperate themselves. But if the poor are now stealing from each other, it’s a very sad reflection on the current state of our society.

What do you think?

 

See also:

https://wendybscott.wordpress.com/2013/08/23/could-this-be-the-future-for-berwick/

http://wendybellscott.hubpages.com/hub/Where-is-Berwick-upon-Tweed

http://www.facebook.com/pages/Wendy-Bell-Scott/294979647247820